Dom Arseneault
Transforming security complexity into scalable solutions.
Case Studies
Building a 0-to-1 security platform to scale
Command Center is a unified operations platform that consolidates fragmented security tooling into a single workspace for 400+ security engineers. The platform includes a centralized dashboard surfacing all work across customers (tickets, reports, alerts), SPiDR Runner for guided security review execution with embedded investigation tools, and a modular content library for managing 200+ security assessment playbooks. Built with API-first architecture and generic abstractions, it's being expanded beyond its initial Concierge Security use case to support Deployment, Technical Support, and Incident Response teams across Arctic Wolf.
Security Posture Management: a 0-to-1 service offering
Security Journey is Arctic Wolf's proactive security service delivery framework built on SPiDRs (Security Posture In-Depth Reviews) - structured investigation playbooks that guide engineers through comprehensive security assessments across all domains (network, endpoint, cloud, identity, applications, compliance). Each SPiDR provides investigation resources, competency requirements, NIST framework alignment, and customer-ready deliverables tailored to different maturity levels. The framework democratizes security expertise, ensuring every customer receives consistent, comprehensive coverage regardless of which engineer is assigned to their account.
Additional Product Snapshots
AI Transcription Summaries
AI Transcription uses large language models to automatically process customer meeting transcripts, generating structured summaries with extracted insights including sales leads, customer sentiment, and action items. The system feeds in security context to produce relevant, actionable outputs from each engagement. This eliminates the need for dedicated note-takers on calls, allowing all participants to focus on the conversation while still capturing comprehensive meeting documentation and follow-up tasks.
Alert Automation
Alert Runner automates the investigation and triage of routine operational alerts that don't require human judgment - configuration changes, system updates, and environment monitoring events. Using decision-tree logic, the system runs through 10-20 decision points per alert type, gathering context, validating changes, and resolving to predefined outcomes. When edge cases arise (custom customer notes, conflicting escalation policies), it gracefully hands off to human analysts with all investigation context pre-gathered, significantly reducing manual handling time.